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How do I login to Paytm Smart Retail?
You can login to Paytm Smart Retail using your Paytm account (Paytm wallet/Payments Bank acocunt)
I am an existing Smart Retail user and I do not have a Paytm account. What do I do?
If you are an existing Smart Retail user, you can simply create a new Paytm account on Paytm mobile app or by visiting https://paytm.com
You can know more about setting up your Paytm account here <https://paytm.com/care/myaccount/>
Can I use the same Paytm account for all services on Paytm?
Yes, you can use your same Paytm account credentials to use all services by Paytm including Smart Retail
How do I change my registered email address on Smart Retail?
You can change your registered email ID by following these steps:
  • Go to https://store.weavedin.com (contact your manager or owner if can not access this link)
  • Select 'Store' and 'Branch'
  • Click on 'People' > 'Users' > 'Your user name'
  • Click 'Edit', enter your 'email ID' and click 'Save'
How do I add or change my registered mobile number?
You can add or change your registered mobile number by following these steps:
  • Go to https://store.weavedin.com (contact your manager or owner if can not access this link)
  • Select 'Store' and 'Branch'
  • Click on 'People' > 'Users' > 'Your user name'
  • Click 'Edit', enter your 'mobile number' and click 'Save'
I have two different phone number/email ID registered with my Paytm and Smart Retail accounts, what to do?
You can always create a new Paytm account using the email ID or phone number associated with your Smart Retail acocunt and use the same to log into your Smart Retail account
What is POS account validation? Why should I do it?
POS account validation is a one-time activity that you have to complete to link your Smart Retail account to your Paytm acocunt. Going forward you can only log into your Smart Retail account using your Paytm account credentials. Validating your POS accounts allows you to :
  • Managing one set of password for both Paytm and Smart Retail
  • Provide more security to your Smart Retail account
  • Leverage the full potential of Smart Retail offerings
  • Be up to date with all updates from Smart Retail on phone/email
I have an issue while validating my POS account, what do I do?
If you are facing an issue validating your POS account, it could be because either your registered phone number or email ID do not match in our records. Here is how you can fix this :
  • Make sure your correct email ID and phone are updated in Smart Retail account
  • If you don't have Paytm account with your Smart Retail email ID, create a new Paytm account
If you have any other issues, please feel free to contact Customer Support helpdesk.
Will my old login details work after POS validation?
Once you have successfully validated your POS account, you will only be able to log into your Smart Retail account using your Paytm credentials. Please note, validating your POS account is mandatory and existing credentials will be no longer valid.